The New Normal – Adapting to pandemic requirements
Where to start; the 2020 pandemic changed the world and the face of hospitality. Hotels and Restaurants were closed or operating with reduced capacity. Millions of staff worldwide were laid off or placed on reduced salaries. To survive, everyone had to adapt to the new normal. The ZOGO Consultants are proud to be part of…
Read MoreCreating Effective PreOpening Training
Hotels are in the spotlight more than ever as stakeholders and media expect them to’ open hot’; that is, ready for great service on day one and ideally at a high occupancy. Reaching that stage of knowledge and confidence while hiring, receiving material, setting up departments, and preparing each operational space is not easy. At…
Read MoreImportance of Preopening Simulation Training
Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful Opening. Think back to the first time you checked in a guest or made a cappuccino for someone besides your peers. Ideally, you never want your team to have the opening day be the first…
Read MoreDeveloping Standard Operational Procedures
When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting reading. However, they are essential building blocks to operational efficiency, compliance, and consistent service levels. A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out…
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