Operations

Importance of Motivational Shift Briefings

I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored ...
Read More

Planning a Successful Software Implementation

Businesses invest a significant amount to upgrade or implement new technology. Successful software implementation with high user adoption requires a ...
Read More

Orbital Goal Setting for Hotels

Creating a Team's start line towards progress Goal setting must be truly orbital to your business, surrounding every aspect of ...
Read More
5 steps to success

Leading a progress-based Hotel operation: 5 easy steps

It is time to throw away the traditional result-only approach and transition to leading a progress-based successful Hotel operation. With ...
Read More

How to set Housekeeping Credits for Accurate Staffing

Experienced Executive Housekeepers can plan their next day with closed eyes as they know their operation inside-out. However, measurement is essential with ever-changing cleaning requirements and ...
Read More

The New Normal – Adapting to pandemic requirements

Where to start; the 2020 pandemic changed the world and the face of hospitality.  Hotels and Restaurants were closed or ...
Read More

Creating Effective PreOpening Training

Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...
Read More

Importance of Preopening Simulation Training

Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...
Read More

Developing Standard Operational Procedures

When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting ...
Read More