Lisa Zoretich

An extremely motivated, and natural leader with extensive experience in the Hospitality Industry. Breadth of skills deep in Project Management, Business Analysis, Operational Reviews, Policy & Procedure Development, Training, Strategic Business Planning, and Systems Design & Implementation. Adept in applying extensive knowledge of industry best practices to gather and deliver the desired guest experience and market driven demands to best fit an organizations strategic and tactical goals.

Creating a Successful Pre-Opening Plan (POP)

Anyone that has participated in a Pre-Opening of a hotel or business understands the importance of a robust Pre-opening plan. ...
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Importance of Motivational Shift Briefings

I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored ...
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User Acceptance Testing (UAT) Guidelines

When implementing a new software system, it is important to include User Acceptance Testing (UAT) as part of the implementation ...
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Planning a Successful Software Implementation

Businesses invest a significant amount to upgrade or implement new technology. Successful software implementation with high user adoption requires a ...
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The New Normal – Adapting to pandemic requirements

Where to start; the 2020 pandemic changed the world and the face of hospitality.  Hotels and Restaurants were closed or ...
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Creating Effective PreOpening Training

Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...
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Importance of Preopening Simulation Training

Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...
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Developing Standard Operational Procedures

When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting ...
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