Leading the Guest Journey with Intent
By Linda Griffin |
How Leadership Operationalizes a Consistent Guest Experience A consistent guest experience doesn’t happen by accident. It is the direct result ...
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Enhancing Hotel Guest Experience Through Pre-Arrival Personalization
By Lisa Zoretich |
Aligning Teams, Systems, and Insight Before the Guest Walks Through the Door Hotel pre-arrival personalisation begins the moment a reservation ...
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Brand Leadership – How the GM Protects the Brand
By Linda Griffin |
The GM as the Point of Truth The brand is not protected in boardrooms or creative presentations. It is protected ...
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Rethink Productivity: Set a Training Strategy even with a zero-budget
By Marta Maluquer |
We often put Training aside during hard economic times. However, here is a hard truth: You either set a Training ...
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Rethink Productivity: Time and Motion
By Marta Maluquer |
Operational efficiency takes centerstage when margins are pressured and demand is low, becoming essential to the bottom line. Hotel processes must ...
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Planned Preventive Maintenance: Are you doing it right?
By Marta Maluquer |
Today's fluctuating demand creates an opportunity to rethink Hotel's Planned Preventive Maintenance (PPM) and make it more efficient. So, Hotel ...
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Importance of Motivational Shift Briefings
By Lisa Zoretich |
I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored ...
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Orbital Goal Setting for Hotels
By Marta Maluquer |
Creating a Team's start line towards progress Goal setting must be truly orbital to your business, surrounding every aspect of ...
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Leading a progress-based Hotel operation: 5 easy steps
By Marta Maluquer |
It is time to throw away the traditional result-only approach and transition to leading a progress-based successful Hotel operation. With ...
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