Logo featuring a globe and the word 'GO'.

Lisa Zoretich

Hospitality professional and strong team leader with more than 30 years of hotel operations experience. Background includes project management, business analysis, operational reviews, SOP development, training, strategic planning, and system implementation. Known for translating industry best practices into practical solutions that align guest experience goals with business strategy.
Effortless Service

Creating Seamless Guest Experiences in Hotels

By Lisa Zoretich | Feb 27, 2026
Guests Should Never See the Effort Effortless hotel service does not start at check-in. It begins months before opening day, ...
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Crafting Consistent Hotel Arrival Experiences

By Lisa Zoretich | Feb 20, 2026
You Don’t Get a Second First Impression The hotel arrival experience sets the emotional tone for the entire stay. You ...
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Enhancing Hotel Guest Experience Through Pre-Arrival Personalization

By Lisa Zoretich | Feb 13, 2026
Aligning Teams, Systems, and Insight Before the Guest Walks Through the Door Hotel pre-arrival personalisation begins the moment a reservation ...
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Arrow illustrating software deployment stages: Dev, QA, UAT, Prod.

Why User Acceptance Testing Matters for Hotels

By Lisa Zoretich | Feb 10, 2026
Why operations must help shape the systems they will use every day User Acceptance Testing (UAT) is where system decisions ...
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Creating a Successful Pre-Opening Plan (POP)

By Lisa Zoretich | Feb 15, 2021
Anyone that has participated in a Pre-Opening of a hotel or business understands the importance of a robust Pre-opening plan. ...
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Importance of Motivational Shift Briefings

By Lisa Zoretich | Jan 25, 2021
I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored ...
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User Acceptance Testing (UAT) Guidelines

By Lisa Zoretich | Jan 19, 2021
When implementing a new software system, it is important to include User Acceptance Testing (UAT) as part of the implementation ...
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People climbing colorful gears symbolizing progress and teamwork.

Planning a Successful Software Implementation

By Lisa Zoretich | Jan 19, 2021
Businesses invest a significant amount to upgrade or implement new technology. Successful software implementation with high user adoption requires a ...
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Hand touching doorknob with virus particles.

The New Normal – Adapting to pandemic requirements

By Lisa Zoretich | Jan 11, 2021
Where to start; the 2020 pandemic changed the world and the face of hospitality.  Hotels and Restaurants were closed or ...
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Interlocking gears labeled with words like skill, training, and learning.

Creating Effective PreOpening Training

By Lisa Zoretich | Jan 6, 2021
Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...
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