Lisa Zoretich

Hospitality professional and strong team leader with more than 30 years of hotel operations experience. Background includes project management, business analysis, operational reviews, SOP development, training, strategic planning, and system implementation. Known for translating industry best practices into practical solutions that align guest experience goals with business strategy.

Colorful interconnected gears labeled with business concepts.

Importance of Preopening Simulation Training

By Lisa Zoretich | Jan 6, 2021

Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...

Magnifying glass highlighting 'standard operating procedure' on a document.

Developing Standard Operational Procedures

By Lisa Zoretich | Jan 5, 2021

When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting ...