Posts by Marta Maluquer
Rethink Productivity: Set a Training Strategy even with a zero-budget
Training happens in your organization whether Leadership plans it or not. You either set a Training Strategy, or you can start strategizing your impending productivity failure.
Read MoreRethink Productivity: Time and Motion
As traditional hotel tasks get adjusted to changing customer requirements, the workload looks nothing like the past. So, once again, it’s time to rethink processes to transition efficiency from goal to reality. Here is a starting tool.
Read MorePlanned Preventive Maintenance: Are you doing it right?
Today’s fluctuating demand creates an opportunity to rethink Hotel’s Planned Preventive Maintenance (PPM) and make it more efficient. So, Hotel Owners and Management are rushing to advance on their Asset Maintenance Management Strategy during occupancy gaps. The question is: Are you doing it right, or is this turning into an expensive inefficient exercise? A continuous,…
Read MoreOrbital Goal Setting for Hotels
Creating a Team’s start line towards progress Goal setting must be truly orbital to your business, surrounding every aspect of a Hotel’s operation. Gone are the days of traditional Key Performance Indicators (KPI) for results-driven performance. We now know more, want more, and demand more, so conventional KPIs are unfortunately no longer sufficient. Instead, we…
Read MoreLeading a progress-based Hotel operation: 5 easy steps
It is time to throw away the traditional result-only approach and transition to leading a progress-based successful Hotel operation. With the rise of the millennial mindset, increased remote working, and an ever-changing environment, conventional motivation no longer drives the industry. What used to be the Hospitality Management endgame must now become our baseline, and from…
Read MoreHow to set Housekeeping Credits for Accurate Staffing
Experienced Executive Housekeepers can plan their next day with closed eyes as they know their operation inside-out. However, measurement is essential with ever-changing cleaning requirements and a constant demand to reduce labour costs. Some necessary numbers will help guide and back our intuition and allow Leadership or Asset Managers to trust without much question. Know the product in writing: Create a Room Listing or Matrix that includes anything that will affect the Housekeeping operation. The Room Listing can be items affecting cleaning (balcony/not) and…
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