Insights

Hand touching doorknob with virus particles.

The New Normal – Adapting to pandemic requirements

Where to start; the 2020 pandemic changed the world and the face of hospitality.  Hotels and Restaurants were closed or ...
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Creating Effective PreOpening Training

Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...
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Importance of Preopening Simulation Training

Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...
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Developing Standard Operational Procedures

When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting ...
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