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Posts Tagged ‘CRM’

Why User Acceptance Testing Matters for Hotels

By Lisa Zoretich | February 10, 2026 | 0

User acceptance testing brings operations into system testing so hotel technology supports real workflows, not just IT requirements.

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Your Software Is Quietly Designing Your Guest Experience

By Lisa Zoretich | February 3, 2026 | 0

Hotel software shapes how teams greet, remember, and respond to guests. When systems align with the Guest Journey, service feels confident and personal. When they don’t, staff rely on workarounds and the brand promise weakens, no matter how strong the concept looks on paper.

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Recent Posts

  • Enhancing Hotel Guest Experience Through Pre-Arrival Personalization
  • Why User Acceptance Testing Matters for Hotels
  • Brand Leadership – How the GM Protects the Brand
  • Your Software Is Quietly Designing Your Guest Experience
  • AI-Powered SOPs: Balancing Speed and Expertise

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  • Rethink Productivity: Set a Training Strategy even with a zero-budget - ZOGO Hospitality Consulting Inc on Importance of Preopening Simulation Training

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