Posts Tagged ‘Hotel’
Creating Effective PreOpening Training
Hotels are in the spotlight more than ever as stakeholders and media expect them to’ open hot’; that is, ready for great service on day one and ideally at a high occupancy. Reaching that stage of knowledge and confidence while hiring, receiving material, setting up departments, and preparing each operational space is not easy. At…
Read MoreDeveloping Standard Operational Procedures
When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting reading. However, they are essential building blocks to operational efficiency, compliance, and consistent service levels. A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out…
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