Posts Tagged ‘Operations’
Why User Acceptance Testing Matters for Hotels
User acceptance testing brings operations into system testing so hotel technology supports real workflows, not just IT requirements.
Read MoreBrand Leadership – How the GM Protects the Brand
A hotel brand is protected in daily operations, not presentations. The General Manager turns vision into behavior through visible leadership, clear standards, and disciplined decisions that shape how teams act and how guests experience the brand every day.
Read MoreThe New Normal – Adapting to pandemic requirements
Where to start; the 2020 pandemic changed the world and the face of hospitality. Hotels and Restaurants were closed or operating with reduced capacity. Millions of staff worldwide were laid off or placed on reduced salaries. To survive, everyone had to adapt to the new normal. The ZOGO Consultants are proud to be part of…
Read MoreCreating Effective PreOpening Training
Hotels are in the spotlight more than ever as stakeholders and media expect them to’ open hot’; that is, ready for great service on day one and ideally at a high occupancy. Reaching that stage of knowledge and confidence while hiring, receiving material, setting up departments, and preparing each operational space is not easy. At…
Read MoreDeveloping Standard Operational Procedures
When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting reading. However, they are essential building blocks to operational efficiency, compliance, and consistent service levels. A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out…
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