Posts Tagged ‘PreOpening’
Brand Leadership – How the GM Protects the Brand
A hotel brand is protected in daily operations, not presentations. The General Manager turns vision into behavior through visible leadership, clear standards, and disciplined decisions that shape how teams act and how guests experience the brand every day.
Read MoreHotel SOP Design: Balancing Detail and Frontline Judgment
Great SOPs create clarity, not control. They define what matters most, support frontline judgment, and help hotels deliver consistent guest experiences across shifts, departments, and properties.
Read MoreMastering SOP Development and Training Timing
Opening day success begins months earlier with realistic planning for SOPs and training. Strong hotels translate brand ideas into clear processes, tested workflows, and practical learning, so teams deliver confident service instead of improvising under pressure.
Read MoreCreating a Successful Pre-Opening Plan (POP)
Anyone that has participated in a Pre-Opening of a hotel or business understands the importance of a robust Pre-opening plan. As important as the Pre-Opening Plan (POP) is, it is equally important that the plan is actively used and updated. You can have the best POP in the world, but if the teams are not…
Read MoreCreating Effective PreOpening Training
Hotels are in the spotlight more than ever as stakeholders and media expect them to’ open hot’; that is, ready for great service on day one and ideally at a high occupancy. Reaching that stage of knowledge and confidence while hiring, receiving material, setting up departments, and preparing each operational space is not easy. At…
Read MoreImportance of Preopening Simulation Training
Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful Opening. Think back to the first time you checked in a guest or made a cappuccino for someone besides your peers. Ideally, you never want your team to have the opening day be the first…
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