Posts Tagged ‘Training’
Brand Leadership – How the GM Protects the Brand
A hotel brand is protected in daily operations, not presentations. The General Manager turns vision into behavior through visible leadership, clear standards, and disciplined decisions that shape how teams act and how guests experience the brand every day.
Read MoreMastering SOP Development and Training Timing
Opening day success begins months earlier with realistic planning for SOPs and training. Strong hotels translate brand ideas into clear processes, tested workflows, and practical learning, so teams deliver confident service instead of improvising under pressure.
Read MoreThe Brand Is Not the Brochure; It Is the Shift at 7:15 a.m.
Guests never meet a brand deck. They meet people and processes in real time. Strong hotels turn vision into thousands of small actions through clear SOPs, aligned training, and practical operations so arrival, service, and recovery feel confident instead of uneven.
Read MoreTurning Vision into Daily Reality
From Brand Promises to Real Guest Experiences Great brands grow from daily actions, not boardrooms.As we begin 2026, I am sharing a series about closing the gap between brand vision and hotel operations. Each post will focus on one practical step, from service design to team behaviors. The goal is simple: help leaders turn ideas…
Read MoreCreating Effective PreOpening Training
Hotels are in the spotlight more than ever as stakeholders and media expect them to’ open hot’; that is, ready for great service on day one and ideally at a high occupancy. Reaching that stage of knowledge and confidence while hiring, receiving material, setting up departments, and preparing each operational space is not easy. At…
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