Housekeeping
Why User Acceptance Testing Matters for Hotels
User acceptance testing brings operations into system testing so hotel technology supports real workflows, not just IT requirements.
Read MoreHotel SOP Design: Balancing Detail and Frontline Judgment
Great SOPs create clarity, not control. They define what matters most, support frontline judgment, and help hotels deliver consistent guest experiences across shifts, departments, and properties.
Read MoreDesigning Experiences That Operations Can Actually Deliver
Great hospitality concepts need more than inspiration. By bringing marketing and operations together early, pressure-testing ideas, and walking the Guest Journey step by step, hotels transform brand promises into experiences teams can deliver confidently every day.
Read MoreMastering SOP Development and Training Timing
Opening day success begins months earlier with realistic planning for SOPs and training. Strong hotels translate brand ideas into clear processes, tested workflows, and practical learning, so teams deliver confident service instead of improvising under pressure.
Read MoreThe Brand Is Not the Brochure; It Is the Shift at 7:15 a.m.
Guests never meet a brand deck. They meet people and processes in real time. Strong hotels turn vision into thousands of small actions through clear SOPs, aligned training, and practical operations so arrival, service, and recovery feel confident instead of uneven.
Read MoreTurning Vision into Daily Reality
From Brand Promises to Real Guest Experiences Great brands grow from daily actions, not boardrooms.As we begin 2026, I am sharing a series about closing the gap between brand vision and hotel operations. Each post will focus on one practical step, from service design to team behaviors. The goal is simple: help leaders turn ideas…
Read MoreHow to set Housekeeping Credits for Accurate Staffing
Experienced Executive Housekeepers can plan their next day with closed eyes as they know their operation inside-out. However, measurement is essential with ever-changing cleaning requirements and a constant demand to reduce labour costs. Some necessary numbers will help guide and back our intuition and allow Leadership or Asset Managers to trust without much question. Know the product in writing: Create a Room Listing or Matrix that includes anything that will affect the Housekeeping operation. The Room Listing can be items affecting cleaning (balcony/not) and…
Read MoreThe New Normal – Adapting to pandemic requirements
Where to start; the 2020 pandemic changed the world and the face of hospitality. Hotels and Restaurants were closed or operating with reduced capacity. Millions of staff worldwide were laid off or placed on reduced salaries. To survive, everyone had to adapt to the new normal. The ZOGO Consultants are proud to be part of…
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