Hotel SOP Design: Balancing Detail and Frontline Judgment
By Lisa Zoretich |
Creating procedures that guide action without killing ownership Standard Operating Procedures divide opinion across the industry.Some teams view SOPs as ...
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Designing Experiences That Operations Can Actually Deliver
By Lisa Zoretich |
Understanding the Vision and Getting Agreement Every project begins in the same place: a facilitated workshop.We bring the right people ...
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Mastering SOP Development and Training Timing
By Lisa Zoretich |
How to plan realistic timelines for SOP development and hotel training material Hotel projects often underestimate the time required to ...
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The Brand Is Not the Brochure; It Is the Shift at 7:15 a.m.
By Lisa Zoretich |
The Frontline Truth Behind Every Brand Story A guest never meets your brand deck. They meet a receptionist, a housekeeper, ...
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Rethink Productivity: Time and Motion
By Marta Maluquer |
Operational efficiency takes centerstage when margins are pressured and demand is low, becoming essential to the bottom line. Hotel processes must ...
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Creating a Successful Pre-Opening Plan (POP)
By Lisa Zoretich |
Anyone that has participated in a Pre-Opening of a hotel or business understands the importance of a robust Pre-opening plan. ...
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Planned Preventive Maintenance: Are you doing it right?
By Marta Maluquer |
Today's fluctuating demand creates an opportunity to rethink Hotel's Planned Preventive Maintenance (PPM) and make it more efficient. So, Hotel ...
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Importance of Motivational Shift Briefings
By Lisa Zoretich |
I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored ...
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Planning a Successful Software Implementation
By Lisa Zoretich |
Businesses invest a significant amount to upgrade or implement new technology. Successful software implementation with high user adoption requires a ...
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Orbital Goal Setting for Hotels
By Marta Maluquer |
Creating a Team's start line towards progress Goal setting must be truly orbital to your business, surrounding every aspect of ...
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