Hotel SOP Design: Balancing Detail and Frontline Judgment
By Lisa Zoretich |
Creating procedures that guide action without killing ownership Standard Operating Procedures divide opinion across the industry.Some teams view SOPs as ...
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Designing Experiences That Operations Can Actually Deliver
By Lisa Zoretich |
Understanding the Vision and Getting Agreement Every project begins in the same place: a facilitated workshop.We bring the right people ...
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Mastering SOP Development and Training Timing
By Lisa Zoretich |
How to plan realistic timelines for SOP development and hotel training material Hotel projects often underestimate the time required to ...
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The Brand Is Not the Brochure; It Is the Shift at 7:15 a.m.
By Lisa Zoretich |
The Frontline Truth Behind Every Brand Story A guest never meets your brand deck. They meet a receptionist, a housekeeper, ...
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Turning Vision into Daily Reality
By Lisa Zoretich |
From Brand Promises to Real Guest Experiences Great brands grow from daily actions, not boardrooms.As we begin 2026, I am ...
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Creating a Successful Pre-Opening Plan (POP)
By Lisa Zoretich |
Anyone that has participated in a Pre-Opening of a hotel or business understands the importance of a robust Pre-opening plan. ...
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Creating Effective PreOpening Training
By Lisa Zoretich |
Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...
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Importance of Preopening Simulation Training
By Lisa Zoretich |
Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...
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