Performance

A diverse team of restaurant staff posing confidently together.

Leading the Guest Journey with Intent

By Linda Griffin | Feb 23, 2026

How Leadership Operationalizes a Consistent Guest Experience A consistent guest experience doesn’t happen by accident. It is the direct result ...

Two professionals working at computers in a modern office.

Enhancing Hotel Guest Experience Through Pre-Arrival Personalization

By Lisa Zoretich | Feb 13, 2026

Aligning Teams, Systems, and Insight Before the Guest Walks Through the Door Hotel pre-arrival personalisation begins the moment a reservation ...

Hand circling a central user icon in a network of digital profiles.

Brand Leadership – How the GM Protects the Brand

By Linda Griffin | Feb 5, 2026

The GM as the Point of Truth The brand is not protected in boardrooms or creative presentations. It is protected ...

Top-down view of a highway interchange at night with illuminated roads.

Rethink Productivity: Time and Motion

By Marta Maluquer | Feb 22, 2021

Operational efficiency takes centerstage when margins are pressured and demand is low, becoming essential to the bottom line. Hotel processes must ...

Diverse hands coming together in a group high-five, symbolizing teamwork.

Importance of Motivational Shift Briefings

By Lisa Zoretich | Jan 25, 2021

I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored ...

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Orbital Goal Setting for Hotels

By Marta Maluquer | Jan 15, 2021

Creating a Team's start line towards progress Goal setting must be truly orbital to your business, surrounding every aspect of ...

Leading a progress-based Hotel operation: 5 easy steps

By Marta Maluquer | Jan 14, 2021

It is time to throw away the traditional result-only approach and transition to leading a progress-based successful Hotel operation. With ...