Importance of Motivational Shift Briefings
By Lisa Zoretich |
I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored ...
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Planning a Successful Software Implementation
By Lisa Zoretich |
Businesses invest a significant amount to upgrade or implement new technology. Successful software implementation with high user adoption requires a ...
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Orbital Goal Setting for Hotels
By Marta Maluquer |
Creating a Team's start line towards progress Goal setting must be truly orbital to your business, surrounding every aspect of ...
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Leading a progress-based Hotel operation: 5 easy steps
By Marta Maluquer |
It is time to throw away the traditional result-only approach and transition to leading a progress-based successful Hotel operation. With ...
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How to set Housekeeping Credits for Accurate Staffing
By Marta Maluquer |
Experienced Executive Housekeepers can plan their next day with closed eyes as they know their operation inside-out. However, measurement is essential with ever-changing cleaning requirements and ...
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The New Normal – Adapting to pandemic requirements
By Lisa Zoretich |
Where to start; the 2020 pandemic changed the world and the face of hospitality. Hotels and Restaurants were closed or ...
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Creating Effective PreOpening Training
By Lisa Zoretich |
Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...
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Importance of Preopening Simulation Training
By Lisa Zoretich |
Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...
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Developing Standard Operational Procedures
By Lisa Zoretich |
When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting ...
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