Standard Operating Procedures

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Creating Effective PreOpening Training

By Lisa Zoretich | Jan 6, 2021

Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...

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Importance of Preopening Simulation Training

By Lisa Zoretich | Jan 6, 2021

Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...

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Developing Standard Operational Procedures

By Lisa Zoretich | Jan 5, 2021

When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting ...