Mastering SOP Development and Training Timing
By Lisa Zoretich |
How to plan realistic timelines for SOP development and hotel training material Hotel projects often underestimate the time required to ...
Read More 
The Brand Is Not the Brochure; It Is the Shift at 7:15 a.m.
By Lisa Zoretich |
The Frontline Truth Behind Every Brand Story A guest never meets your brand deck. They meet a receptionist, a housekeeper, ...
Read More 
Turning Vision into Daily Reality
By Lisa Zoretich |
From Brand Promises to Real Guest Experiences Great brands grow from daily actions, not boardrooms.As we begin 2026, I am ...
Read More 
Rethink Productivity: Set a Training Strategy even with a zero-budget
By Marta Maluquer |
We often put Training aside during hard economic times. However, here is a hard truth: You either set a Training ...
Read More 
Planning a Successful Software Implementation
By Lisa Zoretich |
Businesses invest a significant amount to upgrade or implement new technology. Successful software implementation with high user adoption requires a ...
Read More 
Creating Effective PreOpening Training
By Lisa Zoretich |
Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...
Read More 
Importance of Preopening Simulation Training
By Lisa Zoretich |
Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...
Read More