Insights
Creating Effective PreOpening Training
By Lisa Zoretich |
Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...
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Importance of Preopening Simulation Training
By Lisa Zoretich |
Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...
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Developing Standard Operational Procedures
By Lisa Zoretich |
When one talks about Standard Operating Procedures (SOPs), hotel teams usually start yawning. After all, SOPs are not exactly riveting ...
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