Insights

Two women looking at a tablet, one in maid uniform.

How to set Housekeeping Credits for Accurate Staffing

By Marta Maluquer | Jan 12, 2021

Experienced Executive Housekeepers can plan their next day with closed eyes as they know their operation inside-out. However, measurement is essential with ever-changing cleaning requirements and ...

Hand touching doorknob with virus particles.

The New Normal – Adapting to pandemic requirements

By Lisa Zoretich | Jan 11, 2021

Where to start; the 2020 pandemic changed the world and the face of hospitality. Hotels and Restaurants were closed or ...

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Creating Effective PreOpening Training

By Lisa Zoretich | Jan 6, 2021

Hotels are in the spotlight more than ever as stakeholders and media expect them to' open hot'; that is, ready ...

Colorful interconnected gears labeled with business concepts.

Importance of Preopening Simulation Training

By Lisa Zoretich | Jan 6, 2021

Whether it is called Play Day, Trial Run, or Simulation Training, an operations practice day is essential for a successful ...

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