Logo featuring a globe and the word 'GO'.

Hotel Operations

Businessman interacting with digital quality assurance icons.

Mastering SOP Development and Training Timing

By Lisa Zoretich | Jan 20, 2026
How to plan realistic timelines for SOP development and hotel training material Hotel projects often underestimate the time required to ...
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Inspirational quote about the challenge of turning ideas into reality.

The Brand Is Not the Brochure; It Is the Shift at 7:15 a.m.

By Lisa Zoretich | Jan 17, 2026
The Frontline Truth Behind Every Brand Story A guest never meets your brand deck. They meet a receptionist, a housekeeper, ...
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Chalkboard with TEAM acronym explaining teamwork.

Turning Vision into Daily Reality

By Lisa Zoretich | Jan 16, 2026
From Brand Promises to Real Guest Experiences Great brands grow from daily actions, not boardrooms.As we begin 2026, I am ...
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aimless walk is risky

Rethink Productivity: Set a Training Strategy even with a zero-budget

By Marta Maluquer | Mar 12, 2021
We often put Training aside during hard economic times. However, here is a hard truth: You either set a Training ...
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Top-down view of a highway interchange at night with illuminated roads.

Rethink Productivity: Time and Motion

By Marta Maluquer | Feb 22, 2021
Operational efficiency takes centerstage when margins are pressured and demand is low, becoming essential to the bottom line. Hotel processes must ...
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Person interacting with a digital project timeline on a transparent screen.

Creating a Successful Pre-Opening Plan (POP)

By Lisa Zoretich | Feb 15, 2021
Anyone that has participated in a Pre-Opening of a hotel or business understands the importance of a robust Pre-opening plan. ...
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Close-up of a keyboard key labeled 'PREVENTIVE'.

Planned Preventive Maintenance: Are you doing it right?

By Marta Maluquer | Feb 5, 2021
Today's fluctuating demand creates an opportunity to rethink Hotel's Planned Preventive Maintenance (PPM) and make it more efficient.  So, Hotel ...
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Diverse hands coming together in a group high-five, symbolizing teamwork.

Importance of Motivational Shift Briefings

By Lisa Zoretich | Jan 25, 2021
I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored ...
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Person using a magnifying glass to examine a tablet screen.

User Acceptance Testing (UAT) Guidelines

By Lisa Zoretich | Jan 19, 2021
When implementing a new software system, it is important to include User Acceptance Testing (UAT) as part of the implementation ...
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People climbing colorful gears symbolizing progress and teamwork.

Planning a Successful Software Implementation

By Lisa Zoretich | Jan 19, 2021
Businesses invest a significant amount to upgrade or implement new technology. Successful software implementation with high user adoption requires a ...
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