Hotel Operations

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Rethink Productivity: Time and Motion

Operational efficiency takes centerstage when margins are pressured and demand is low, becoming essential to the bottom line. Hotel processes must ...
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Creating a Successful Pre-Opening Plan (POP)

Anyone that has participated in a Pre-Opening of a hotel or business understands the importance of a robust Pre-opening plan. ...
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Planned Preventive Maintenance: Are you doing it right?

Today's fluctuating demand creates an opportunity to rethink Hotel's Planned Preventive Maintenance (PPM) and make it more efficient.  So, Hotel ...
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Importance of Motivational Shift Briefings

I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored ...
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User Acceptance Testing (UAT) Guidelines

When implementing a new software system, it is important to include User Acceptance Testing (UAT) as part of the implementation ...
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Planning a Successful Software Implementation

Businesses invest a significant amount to upgrade or implement new technology. Successful software implementation with high user adoption requires a ...
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Orbital Goal Setting for Hotels

Creating a Team's start line towards progress Goal setting must be truly orbital to your business, surrounding every aspect of ...
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5 steps to success

Leading a progress-based Hotel operation: 5 easy steps

It is time to throw away the traditional result-only approach and transition to leading a progress-based successful Hotel operation. With ...
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Two women looking at a tablet, one in maid uniform.

How to set Housekeeping Credits for Accurate Staffing

Experienced Executive Housekeepers can plan their next day with closed eyes as they know their operation inside-out. However, measurement is essential with ever-changing cleaning requirements and ...
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Hand touching doorknob with virus particles.

The New Normal – Adapting to pandemic requirements

Where to start; the 2020 pandemic changed the world and the face of hospitality.  Hotels and Restaurants were closed or ...
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