Insights
Mastering SOP Development and Training Timing
By Lisa Zoretich |
How to plan realistic timelines for SOP development and hotel training material Hotel projects often underestimate the time required to ...
Read More 
Hotel SOP Design: Balancing Detail and Frontline Judgment
By Lisa Zoretich |
Creating procedures that guide action without killing ownership Standard Operating Procedures divide opinion across the industry.Some teams view SOPs as ...
Read More 
Designing Experiences That Operations Can Actually Deliver
By Lisa Zoretich |
Understanding the Vision and Getting Agreement Every project begins in the same place: a facilitated workshop.We bring the right people ...
Read More 
The Brand Is Not the Brochure; It Is the Shift at 7:15 a.m.
By Lisa Zoretich |
The Frontline Truth Behind Every Brand Story A guest never meets your brand deck. They meet a receptionist, a housekeeper, ...
Read More