Rethink Productivity: Set a Training Strategy even with a zero-budget
Training happens in your organization whether Leadership plans it or not. You either set a Training Strategy, or you can start strategizing your impending productivity failure.
Read MoreRethink Productivity: Time and Motion
As traditional hotel tasks get adjusted to changing customer requirements, the workload looks nothing like the past. So, once again, it’s time to rethink processes to transition efficiency from goal to reality. Here is a starting tool.
Read MoreCreating a Successful Pre-Opening Plan (POP)
Anyone that has participated in a Pre-Opening of a hotel or business understands the importance of a robust Pre-opening plan. As important as the Pre-Opening Plan (POP) is, it is equally important that the plan is actively used and updated. You can have the best POP in the world, but if the teams are not…
Read MorePlanned Preventive Maintenance: Are you doing it right?
Today’s fluctuating demand creates an opportunity to rethink Hotel’s Planned Preventive Maintenance (PPM) and make it more efficient. So, Hotel Owners and Management are rushing to advance on their Asset Maintenance Management Strategy during occupancy gaps. The question is: Are you doing it right, or is this turning into an expensive inefficient exercise? A continuous,…
Read MoreImportance of Motivational Shift Briefings
I have sat in 1000’s of shift briefings, and I cannot tell you how often not only was I bored but so was the team. And bored colleagues do not pay attention or retain information. Sadly, many great leaders are not able to run positive motivational shift briefings, as they lack the tools to do…
Read MoreUser Acceptance Testing (UAT) Guidelines
When implementing a new software system, it is important to include User Acceptance Testing (UAT) as part of the implementation process. What exactly is UAT? You may know it as end-user testing or beta testing. UAT is the last development phase before implementing the software. Executed by the business, it verifies: The software meets…
Read MorePlanning a Successful Software Implementation
Businesses invest a significant amount to upgrade or implement new technology. Successful software implementation with high user adoption requires a structured process that ensures usability and operational requirements are met. Over the years, I have worked on single installations and worldwide rollouts. I have developed, trained, and implemented systems from established vendors and new innovators.…
Read MoreOrbital Goal Setting for Hotels
Creating a Team’s start line towards progress Goal setting must be truly orbital to your business, surrounding every aspect of a Hotel’s operation. Gone are the days of traditional Key Performance Indicators (KPI) for results-driven performance. We now know more, want more, and demand more, so conventional KPIs are unfortunately no longer sufficient. Instead, we…
Read MoreLeading a progress-based Hotel operation: 5 easy steps
It is time to throw away the traditional result-only approach and transition to leading a progress-based successful Hotel operation. With the rise of the millennial mindset, increased remote working, and an ever-changing environment, conventional motivation no longer drives the industry. What used to be the Hospitality Management endgame must now become our baseline, and from…
Read MoreHow to set Housekeeping Credits for Accurate Staffing
Experienced Executive Housekeepers can plan their next day with closed eyes as they know their operation inside-out. However, measurement is essential with ever-changing cleaning requirements and a constant demand to reduce labour costs. Some necessary numbers will help guide and back our intuition and allow Leadership or Asset Managers to trust without much question. Know the product in writing: Create a Room Listing or Matrix that includes anything that will affect the Housekeeping operation. The Room Listing can be items affecting cleaning (balcony/not) and…
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